Install the Tek Guy App
1-tap booking + fast support. Adds to your home screen.
Live
$39.99
Per Session
Live Video Help • Flat, Simple Pricing
No surprise add-ons. No re-occurring fees. Just service.
Step 1 • Live Diagnosis
$39.99
Per Session
Up to 40 minutes face-to-face with a real Tek Guy. We review the issue together, confirm what’s actually needed,
and give you clear recommendations before anything moves forward. When the session ends, be sure to check your
e-mail or other chosen method of contact — you’ll receive our follow-up with recommended next steps, an invoice
for any required parts, and preferred service options to continue.
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Diagnosis fee will be applied toward repair when you continue.
Step 2 • Live Walk-Through Repair
$39.99
If Needed
We’re right there with you on live video guiding you carefully, answering every question, sharing step-by-step
pictures, videos, service manuals and making sure you always feel supported.
No surprises. No subscriptions. Just service.
Flat $39.99 live video sessions — we confirm what’s needed first, then you choose the next step.
✓ One-time fee
🔒 Secure session
🧾 Clear next steps
🧰 Parts quoted
Most issues end at Step 1. If you continue, your diagnosis can be applied toward repair (as stated above).
Read FAQs ▾
Pricing & Service FAQs
Quick answers that reduce surprises and make the next step crystal clear.
You get up to 40 minutes with a real Tek Guy on live video. We diagnose the issue, confirm what’s needed,
and give you clear next steps. If parts or on-site help are needed, we quote it clearly.
No. This is a flat, one-time session fee. If you need additional sessions or follow-on service, you choose it — nothing auto-renews.
After the session, you’ll receive a follow-up with recommended next steps. If parts are required, we’ll provide an invoice/quote.
If on-site service is needed, we’ll outline your options and scheduling.
Yes. We support both parts sourcing and on-site service when required.
Those are quoted separately after we confirm what’s needed.
You control what you share. We only ask for what’s necessary to diagnose and solve the issue. If screen sharing is used, it’s for troubleshooting only.
We’ll tell you straight. If it needs parts, deeper repair, or on-site service, we’ll outline the options and costs clearly so you can decide.
PCs, Macs, laptops, printers, Wi-Fi/network issues, phones/tablets, POS equipment, and most common home/office tech.
If it’s unusual or high-volume hardware, we’ll confirm scope quickly and quote properly.
The live session is a professional service delivered in real-time. We document your session outcome and next-step recommendations.
If something isn’t working, we focus on solutions and clear communication so expectations stay aligned.
Tip: keep this page open during your session so you can reference steps and expectations. No hidden charges — ever.
