Parts Warranty Policy

Parts Warranty, Returns & RMA Policy

Read it if you want—just know we keep it fair, fast, and crystal clear when a part fails.

Last Updated: December 18, 2025

Support: support@tekguy.us

At a Glance

Parts-only warranty — replacement of the defective part itself.
Return-first process — we replace after the failed part is received and confirmed.
Labor is not included — removal/installation/travel/service are customer responsibility.
No surprise fine print — this page sets the rules up front.

Start an RMA (Return Form) Back to Terms of Service

In Plain English

If a part we sold fails within the warranty window, we’ll replace the part—once the original is returned and verified. We’re not responsible for labor, travel, downtime, or any other costs tied to swapping the part.

Key rule: Replacement is the remedy. Labor/service costs are separate.

1. Limited Parts Warranty

Tek Guy On Demand, LLC provides a limited parts-only warranty on eligible parts sold directly by us. Unless otherwise stated in writing, parts are warranted to be free from defects in materials and workmanship for up to one (1) year from the original invoice date.

Coverage applies only to the replacement of the defective part itself.

2. RMA & Replacement Process

If a part fails within the warranty period, the following process must be followed:

Initiate an RMA using Tek Guy On Demand’s official Return Form
Return the defective part to Tek Guy On Demand for inspection
Replacement parts are issued only after the original part is received and confirmed defective
Advance replacements are not guaranteed unless approved in writing

Heads up: Do not ship parts without authorization—unauthorized returns may be refused.

3. Labor & Service Exclusion (Important)

This warranty does not cover and Tek Guy On Demand assumes no responsibility for:

Labor to remove or install the part
Travel time, trip charges, dispatch fees, or service calls
Diagnostic time or troubleshooting
Downtime, loss of use, loss of business, or loss of revenue
Third-party service or labor performed by others

All labor and service costs are the sole responsibility of the customer, whether performed by Tek Guy On Demand or any third party.

4. Damage & Consequential Loss Disclaimer

Tek Guy On Demand is not liable for:

Damage caused by a failed or defective part
Damage to equipment, peripherals, networks, or property
Data loss, corruption, or recovery costs
Improper installation, misuse, electrical issues, environmental conditions, or incompatible equipment

Replacement of the defective part is the exclusive and sole remedy under this warranty.

5. Shipping & Handling

Customers are responsible for shipping the defective part back unless otherwise stated in writing
Replacement shipping costs may apply
Expedited shipping is available at additional cost

6. Warranty Void Conditions

This warranty is void if the part has been:

Modified, repaired, or altered
Installed incorrectly or outside manufacturer specifications
Damaged by power issues, environmental conditions, misuse, or negligence
Installed by an unauthorized third party

7. No Other Warranties

This policy replaces all other warranties, express or implied, including merchantability or fitness for a particular purpose.

Tek Guy On Demand’s liability is strictly limited to the original purchase price of the part.

8. Agreement & Acceptance

By purchasing parts from Tek Guy On Demand, the customer acknowledges and agrees to this Parts Warranty & RMA Policy and understands that parts warranties do not include labor or service coverage unless explicitly stated in a separate written agreement.

9. How to Start an RMA

Visit the Return Form page
Complete all required fields (part number, invoice number, issue description)
Await RMA instructions and return authorization

Start an RMA (Return Form) Back to Top

Tek Guy On Demand, LLC • Williamsport, PA • support@tekguy.us

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