Tek Guy On Demand Mail-In Laptop Repair Shipping Policy
Thank you for trusting Tek Guy On Demand with your laptop repair needs! To keep our service affordable and fair for everyone, please review our shipping policy before sending in your device.
📬 Shipping To Us
- Customers are responsible for all shipping costs to our repair center.
- We recommend using a trackable, insured shipping service to protect your device in transit.
- Tek Guy On Demand is not responsible for any damage, loss, or delays caused during shipping to our location.
📦 Shipping From Us
- Once your repair is complete, you’ll receive an email with a link to purchase your return shipping label through your preferred carrier.
- Return shipping is not included in our flat $59.99 triage & repair fee.
- You choose your shipping speed and insurance coverage — we’ll pack it safely and send it back using your provided label.
💸 Why We Do It This Way
Shipping rates have increased significantly, and every laptop is different in weight, size, and value. By having customers cover their own shipping costs, we keep our repair services affordable and transparent — no hidden markups or surprise fees.
⚠️ Important Notes
- Please carefully pack your device with adequate padding to avoid damage.
- Do not forget to include your power cord.
- Include the email that you received from us that includes your information.
- Do not send accessories (cases, covers, ext. devices etc.) unless requested by our team — we’re not responsible for items left in boxes.
Questions? Reach out to us at 877-267-9111 or support@tekguy.us — we’re here to help!
