Service Agreements
Welcome to Tek Guy on Demand! We’re dedicated to delivering top-notch IT services while maintaining transparency and professionalism. This service agreement outlines the terms and conditions governing our client engagements. By engaging our services, the Customer agrees to be bound by the terms and conditions set forth herein.
1. Scope of Services
• Clearly define to us the services you require:
o Hardware repairs, software installations, network troubleshooting, etc.
o Specify any exclusions or limitations.
2. Client Responsibilities
• Describe what your needs are:
o Providing necessary access to systems, passwords, and relevant information.
o Cooperating during troubleshooting or maintenance.
3. Fees and Payment
- Form more information about our billing please click here.
• For more information about our service billing and fees please click here.
4. Shipping and Handling
5. Confidentiality and Data Security – What to Expect from us!
• Safeguarding your information is our highest priority
o Cyber Security Certificate Clearance.
o Compliance with data protection laws.
o Non-disclosure of sensitive information.
6. Intellectual Property• Clarify ownership of work:
o Custom software, designs, or solutions.
o Licensing for third-party tools.
7. One-on-One Video Zoom Sessions
- We are committed to providing you with the best possible solutions. Our one-on-one video Zoom sessions are designed to ensure that we fully understand your needs and can offer the most effective support. Each session will conclude only when we are confident of our diagnosis of your issue at hand. Then allow up to 24 hours to receive an email with details instructions to complete the repair. Your satisfaction and success are our top priorities.
8. General Liability
• Protection for both parties:
o We’re insured for 1M per occurrence.
9. Termination and Cancellation
• Define grounds for termination:
o Breach of agreement.
o Non-payment.
1. Theft of services will be reported to the State Police immediately.
o Formal written Agreement
o Cancellations
• Explain cancellation procedures and any associated fees.
1. For more information about our Cancelation Policy click here.
10. Dispute Resolution
• How we handle disputes:
o Mediation, arbitration, or litigation.
1. Lycoming County Court House Williamsport Pennsylvania
o Jurisdiction and venue.
1. Magisterial District Court 29-1-02 is located in Williamsport, Lycoming County, Pennsylvania
11. Amendments and Updates
• Stay current: Our agreement evolves with your needs.
