About Our Mail-In Laptop Service
Q: How do I send my laptop for repair?
A: Carefully pack your laptop and ship it to our service center at the provided address. Please include the power cord and the filled-out questionnaire.
Q: What should I include with my laptop?
A: Along with your laptop and power cord, include the completed questionnaire with all the required information to help us diagnose and repair your laptop efficiently.
If the completed questionnaire is not included with your laptop, it may result in delays because the questionnaire provides essential information that our technicians need to diagnose and repair your device efficiently. Without it, we may need to contact you to gather this information, which can extend the repair time. To ensure a prompt service, please make sure to send the filled-out questionnaire along with your laptop.
Q: How long will the repair take?
A: The repair time can vary depending on the issue. Once we receive your laptop, we will assess the problem and provide you with an estimated turnaround time. Typically, the repair process for a cracked screen or other standard issues is completed within 10 days.
Q: Is my data safe during the repair process?
A: We recommend backing up your data before sending your laptop. While we take great care to protect your data, we cannot be held responsible for any data loss.
Q: Will the repair be covered by my warranty?
A: If your laptop is still under warranty and the issue is covered by it, the repair will be performed at no cost. Please provide warranty details when sending your laptop. A copy of the original receipt of purchase will be necessary to complete your repair.
Q: How will I be updated on the repair status?
A: You can choose your preferred method of communication, either email or phone, and we will provide updates accordingly. You will be updated through your preferred communication method at each key stage: upon receiving your laptop, after diagnosing the issue, when providing a quote for parts, and finally, with a tracking number once your laptop is serviced and dispatched.
