Install the Tek Guy Console – Tap to Tek Service
A Tap & Go Experience
Launch from your Phones Home Screen anytime.
Live
$39.99
Per Session
Live Video Help • Flat, Simple Pricing
No surprise add-ons. No re-occurring fees. Just service.
Step 1 • Live Diagnosis
$39.99
Per Session
Up to 40 minutes face-to-face with a real Tek Guy.
We identify the root cause, remove the guesswork, and give you a clear, professional game plan — before you spend another dollar on parts or service.
When your session ends, check your inbox. You’ll receive a concise repair roadmap, transparent parts pricing (if needed), and streamlined options to move forward quickly and confidently.
No pressure. No surprises. Just clear direction and real answers.
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Diagnosis fee will be applied toward repair when you continue.
Step 2 • Live Walk-Through Repair
$39.99
If Needed
Up to 40 minutes face-to-face with a real Tek Guy.
We guide you step by step — answering questions in real time and sharing diagrams, photos, videos, and service documentation so you’re never left guessing. You’ll feel confident, supported, and in control from start to finish.
No surprises. No subscriptions. Just service.
Flat $39.99 live video sessions — we confirm what’s needed first, then you choose the next step.
✓ One-time fee
🔒 Secure session
🧾 Clear next steps
🧰 Parts quoted
If you continue, your diagnosis can be applied toward repair (as stated above).
Read FAQs ▾
Pricing & Service FAQs
Quick answers that reduce surprises and make the next step crystal clear.
You get up to 40 minutes with a real Tek Guy on live video. We diagnose the issue, confirm what’s needed,
and give you clear next steps. If parts or on-site help are needed, we quote it clearly.
No. This is a flat, one-time session fee. If you need additional sessions or follow-on service, you choose it — nothing auto-renews.
After the session, you’ll receive a follow-up with recommended next steps. If parts are required, we’ll provide an invoice/quote.
If on-site service is needed, we’ll outline your options and scheduling.
Yes. We support both parts sourcing and on-site service when required.
Those are quoted separately after we confirm what’s needed.
You control what you share. We only ask for what’s necessary to diagnose and solve the issue. If screen sharing is used, it’s for troubleshooting only.
We’ll tell you straight. If it needs parts, deeper repair, or on-site service, we’ll outline the options and costs clearly so you can decide.
PCs, Macs, laptops, printers, Wi-Fi/network issues, phones/tablets, POS equipment, and most common home/office tech.
If it’s unusual or high-volume hardware, we’ll confirm scope quickly and quote properly.
The live session is a professional service delivered in real-time. We document your session outcome and next-step recommendations.
If something isn’t working, we focus on solutions and clear communication so expectations stay aligned.
Tip: keep this page open during your session so you can reference steps and expectations. No hidden charges — ever.
