Tek Guy On Demand — Service Agreement
Current Service Pricing and Terms
1) Scope of Services
Services include hardware repair, software installation, network troubleshooting, warranty programs, remote support, and on-site support. Services not explicitly stated in writing are excluded.
2) Client Responsibilities
Customers must provide accurate access, credentials, facilities, and system information. Customers are responsible for data backups and reasonable cooperation during service.
3) Fees, Payment and Refunds
- Invoices are due upon receipt unless otherwise agreed in writing.
- Refunds are not guaranteed and are handled at our discretion.
- Instant Video Support: $39.99 per session.
- Local On-Site Diagnostic and Repair: $139.99 within the Greater Williamsport area, including up to 90 minutes of diagnostic and repair time.
- Additional Local Labor: $35 per additional 30-minute increment after the included 90 minutes. Additional time is discussed before work continues.
- Local Travel: No travel charge within the Greater Williamsport service area.
- Outside the Local Service Area: Travel charges apply and are disclosed before the appointment is confirmed.
- Commercial Printer and Specialty Service: Commercial printers, production equipment, specialty equipment, contract work, and complex services may be quoted separately based on equipment and scope.
4) Shipping, Handling and Risk of Loss
Risk of loss transfers to the customer at carrier pickup. Tek Guy On Demand is not liable for carrier delays, theft, misdelivery, or damage in transit.
5) Mail-In Laptop Repair Terms
Mail-in laptop repairs are subject to the applicable Mail-In Laptop Repair Terms and Conditions.
6) Parts and Materials Policy
Tek Guy On Demand uses OEM parts and consumables by default. When OEM components are discontinued, unavailable, or back-ordered, certified new or equivalent parts meeting or exceeding OEM specifications may be used. Installed parts are subject to applicable warranty terms. Consumables and user-caused damage are excluded.
6A) Limited Warranty, Returns and RMA
Certain parts include a limited parts-only warranty. Warranty replacement may require an RMA and return of the original part. Unless otherwise stated in writing, labor, installation, removal, travel, diagnostics, downtime, and related costs are not included in a parts-only warranty.
7) Extended Warranty and Service Plans
Extended warranty and service plans are limited to their written program descriptions and exclusions.
8) Confidentiality and Data Security
Tek Guy On Demand follows reasonable cybersecurity practices. Absolute security cannot be guaranteed. Liability is subject to the limitations stated in this agreement.
9) Intellectual Property
Custom work, documentation, and designs remain property of Tek Guy On Demand unless otherwise agreed in writing. Customers are responsible for third-party software licensing compliance.
10) Remote and Video Sessions
Remote Session Price: $39.99 per session. Each session concludes once diagnosis, instructions, or an attempted fix has been provided. When an eligible remote session precedes a local on-site repair, any applicable credit will be confirmed before on-site service.
11) On-Site Service Calls
Local On-Site Diagnostic and Repair: $139.99 within the Greater Williamsport area and includes up to 90 minutes of diagnostic and repair time.
Additional Local Labor: $35 per additional 30-minute increment.
Local Travel: No travel charge within the Greater Williamsport service area.
Outside the Local Service Area: Travel charges are disclosed before appointment confirmation.
Commercial printer, production equipment, specialty equipment, contract work, and complex services may be quoted separately.
12) Customer Responsibility
Service may be constrained by available information, customer cooperation, system access, and parts availability.
13) No Fix. No Fee. Policy
Eligible services are subject to the current No Fix. No Fee. policy and its exclusions.
14) General Liability and Insurance
Tek Guy On Demand carries commercial liability insurance. Liability limitations and exclusions apply as stated in the applicable service agreement and law.
15) Independent Contractor Status
Some vetted service personnel may operate as independent contractors. No employment relationship with the customer is created or implied.
16) Termination and Cancellation
Service may be terminated for breach, non-payment, abusive behavior, or fraud. Cancellation may be subject to the current cancellation policy.
17) Dispute Resolution
Disputes should first proceed through good-faith negotiation, then mediation or arbitration where applicable. Pennsylvania law governs unless otherwise required by law.
18) Force Majeure
Tek Guy On Demand is not liable for delays or failures caused by events outside reasonable control, including disasters, strikes, vendor failures, and supply-chain disruptions.
19) Amendments
These terms may be updated. The current posted version governs future service unless otherwise agreed in writing.
20) Entire Agreement
This agreement supersedes prior discussions or understandings concerning the services covered by it unless a separate written agreement applies.
By requesting or using Tek Guy On Demand services, you acknowledge the applicable service terms.
