↩️ Returns & Exchanges

100% Satisfaction — Simple, Fast, Fair.

If it’s not right, we’ll make it right. Options that work for you.

⚡ Quick Summary: Request within 3 days of delivery • Items must be unused in original packaging • Choose Refund, Exchange, or Store Credit.

Start a Return Email Support Call 877-267-9111

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1) Eligibility

Products must be unused and in the same condition you received them.
Keep the original, undamaged packaging with manuals, documentation, registration & accessories.
Submit your return request within 3 calendar days of delivery.
Orders shipped outside the U.S. via freight forwarders are not eligible; warranty is voided.

ℹ️ Tip: Photograph the item & packaging before you ship it back.

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2) Final Sale

Closeout or discontinued products labeled “Final Sale” on the product page are not eligible for return.

🚫 Final Sale = no returns

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3) Your Options

Refund to the original payment method
Exchange for an alternative product of equal value
Store Credit (gift card) for future purchases

✅ Choose what’s best for you

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4) Refunds

Once your return is approved and inspected, refunds are issued to your original payment method within 2–5 business days.

Processing times may vary by bank or card issuer.

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5) Exchanges

Approved exchanges are packed and shipped within 1–3 business days.

🚚 We’ll send new tracking once it ships

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6) Store Credit

A gift card for the full value of approved item(s) is issued to the email used at checkout.

Use it anytime on Tek Guy On Demand.

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How to Start a Return

Go to our Returns Portal and enter your order info.
Choose Refund, Exchange, or Store Credit.
Follow the instructions to pack & ship your return.

Start a Return

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Questions?

We’re here Monday–Friday, 9:00 AM–5:00 PM ET (closed all observed holidays).

Email: support@tekguy.us
Phone: 877-267-9111

✨ Pro move: Keep the box & packing for 3 days after delivery — just in case.