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1) Eligibility
- Products must be unused and in the same condition you received them.
- Keep the original, undamaged packaging with manuals, documentation, registration & accessories.
- Submit your return request within 3 calendar days of delivery.
- Orders shipped outside the U.S. via freight forwarders are not eligible; warranty is voided.
ℹ️ Tip: Photograph the item & packaging before you ship it back.
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2) Final Sale
Closeout or discontinued products labeled “Final Sale” on the product page are not eligible for return.
🚫 Final Sale = no returns
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3) Your Options
- Refund to the original payment method
- Exchange for an alternative product of equal value
- Store Credit (gift card) for future purchases
✅ Choose what’s best for you
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4) Refunds
Once your return is approved and inspected, refunds are issued to your original payment method within 2–5 business days.
Processing times may vary by bank or card issuer.
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5) Exchanges
Approved exchanges are packed and shipped within 1–3 business days.
🚚 We’ll send new tracking once it ships
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6) Store Credit
A gift card for the full value of approved item(s) is issued to the email used at checkout.
Use it anytime on Tek Guy On Demand.
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How to Start a Return
- Go to our Returns Portal and enter your order info.
- Choose Refund, Exchange, or Store Credit.
- Follow the instructions to pack & ship your return.
Start a Return
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Questions?
We’re here Monday–Friday, 9:00 AM–5:00 PM ET (closed all observed holidays).
