All Brands. All Sales. All Service. All the Time.

Hardware Uptime,
the Tek Guy Way.

Printers, Plotters, DTF, POS, desktops & labelers — repaired, maintained, and kept reliable. Fast triage. Clean fixes. Real documentation.

Fill out a Form Talk to a Tech — 1-877-267-9111 Instant Video Support

Need it yesterday? We dispatch 24×7 and source parts fast.

End the Downtime

When hardware breaks, everything slows down.

Unplanned downtime crushes productivity and customer experience.
Vendor ping-pong wastes days while the device sits dead.
Rollouts drag—staging, kitting, and labeling steal your team’s time.

The Tek Guy Answer

We triage fast (video, phone, photos), build a clean plan, source parts quickly, dispatch on-site when needed, and deliver documentation you can hand to warranty, audit, or management in seconds.

Schedule Service Calculate Downtime Cost

Supported Hardware & Services

Printers & MFDs

Fusers, rollers, PM kits, firmware, feed/jam issues, streaks/lines.

POS & Retail

Scanners, label/receipt printers, drawers, cabling, staging & refresh.

Desktops & Laptops

Imaging, refreshes, peripherals, docking, asset labeling & rollout support.

Label & Thermal

Printheads, platen, sensors, calibration, media profiles & setup.

Our White-Glove Promise

Remote triage & guided repair (Instant Video Support).
Rapid parts sourcing & quick shipment options.
On-site dispatch or DIY service — you choose what’s fastest.
Documentation & warranty tracking for audits and RMAs.
Full lifecycle care — install, maintain, refresh, retire, repeat.

Plans Built for Uptime (5-User Minimum)

Simple monthly pricing that scales with your team. These plans focus on hardware uptime, rapid triage, and clean execution — not a full “managed IT for everything” bundle.

Silver

Silver Plan — For small teams & startups

Solid coverage with predictable costs — perfect when you need reliable help, but not enterprise urgency.

Starts at $149/mo per site

+ $23 per user / month (5-user minimum)

Remote Support Depot / Mail-In Consumables

Remote support (M–F, business hours)
Response timeline: remote within 24 hours
On-site dispatch within 2 business days
Mail-in & depot repairs when that’s faster
OEM consumables at discounted rates
No Fix, No Fee + 90-day parts & labor warranty

VoIP Add-On +$19 / user

Phone system help: onboarding, basic changes, extensions, call routing cleanup, & “why isn’t this ringing?” support (5-seat minimum).

Contact Sales

Gold

Gold Plan — For growing businesses

SLA-backed timelines, fewer surprises, and proactive care — built for teams scaling up.

Starts at $399/mo per site

+ $49 per user / month (5-user minimum)

SLA-Backed Extended Hours Quarterly PM

SLA-backed support with guaranteed timelines
Remote response within 4 hours
On-site dispatch within 24 hours
Remote helpdesk (M–Sat, extended hours)
Quarterly preventive maintenance visits
Dedicated account manager + escalation review within 12 hours

VoIP Add-On +$49 / user

Light ongoing VoIP support + quarterly review: users/extensions, routing updates, and basic troubleshooting (5-seat minimum).

Contact Sales

Platinum

Platinum Plan — For mission-critical operations

24×7 SLA-backed support with fast dispatch and priority parts — for teams that can’t afford downtime.

Starts at $999/mo per site

+ $99 per user / month (5-user minimum)

24×7 Priority Dispatch Strategic IT

24×7 SLA-backed support (mission-critical coverage)
Remote response within 1 hour or less
On-site response within 4–6 hours
Priority parts sourcing & installation
Dedicated field engineer on standby
Strategic planning + quarterly service reports

VoIP Add-On +$99 / user

Best fit for teams doing adds/moves/changes often: user adds, routing changes, porting coordination support, and troubleshooting (5-seat minimum).

Contact Sales

Heads up: DTF printers, wide-format plotters, and ultra high-volume production devices are quoted separately based on duty cycle, parts availability, and service logistics.

No hidden junk. Month-to-month options available. Multi-site discounts available.