Service Agreements
Welcome to Tek Guy on Demand! We’re dedicated to delivering top-notch IT services while maintaining transparency and professionalism. This service agreement outlines the terms and conditions governing our client engagements. By engaging our services, the Customer agrees to be bound by the terms and conditions set forth herein.
1. Scope of Services
Please clearly define the services you require from us. This may include, but is not limited to:
- Hardware Repairs: Specify the type of hardware and the nature of the repair needed.
- Software Installations: Indicate the software to be installed and any specific configurations required.
- Network Troubleshooting: Describe the network issues you are experiencing and any relevant details.
Additionally, please specify any exclusions or limitations related to the services requested. This will help us ensure that we fully understand your needs and can provide the most effective assistance.
2. Client Responsibilities
To ensure a smooth and efficient service process, please clearly describe your needs and fulfill the following responsibilities:
- Providing Access: Ensure our team has the necessary access to systems, passwords, and any relevant information required to perform the services.
- Collaboration: Actively cooperate with our team during the troubleshooting or maintenance phases. Your collaboration is crucial for timely and effective resolution of any issues.
By fulfilling these responsibilities, you help us deliver the best possible service experience.
3. Fees and Payment
For comprehensive information about our billing procedures, please click here. This section includes details on our service billing, fees, and payment terms to ensure transparency and clarity.
4. Shipping and Handling
For detailed information about our shipping services, please click here. This section covers our shipping policies, handling procedures, and any associated costs to provide you with a clear understanding of our services.
5. Confidentiality and Data Security – What to Expect from Us
Safeguarding your information is our highest priority. You can expect the following from us:
- Cyber Security Certificate Clearance: Our team is certified in cybersecurity practices, ensuring that your data is handled with the utmost security.
- Compliance with Data Protection Laws: We strictly adhere to all relevant data protection laws and regulations, ensuring your information is protected and used appropriately.
- Non-Disclosure of Sensitive Information: We are committed to maintaining the confidentiality of your sensitive information. All data shared with us will be kept confidential and will not be disclosed to unauthorized parties.
By prioritizing these measures, we aim to provide you with a secure and trustworthy service experience.
6. Intellectual Property
It is important to clarify the ownership of work produced during our engagement. This includes:
- Custom Software, Designs, or Solutions: Clearly define who will own the intellectual property rights to any custom software, designs, or solutions developed as part of our services.
- Licensing for Third-Party Tools: Specify the licensing arrangements for any third-party tools or software used in the course of our work. This includes understanding the terms and conditions of the licenses and ensuring compliance with them.
By addressing these points, we can ensure that all intellectual property matters are clearly understood and agreed upon.
7. One-on-One Video Zoom Sessions
We are dedicated to providing you with the best possible solutions. Our one-on-one video Zoom sessions are designed to ensure that we fully understand your needs and can offer the most effective support. Each session will conclude only when we are confident in our diagnosis of your issue. Following the session, please allow up to 24 hours to receive an email with detailed instructions to complete the repair.
Your satisfaction and success are our top priorities.
8. General Liability
To ensure protection for both parties, we maintain comprehensive insurance coverage. Specifically:
- Insurance Coverage: We are insured for up to $1 million per occurrence. This coverage provides financial protection and peace of mind in the unlikely event of any incidents or damages during the course of our services.
By maintaining this level of insurance, we aim to safeguard the interests of both our clients and our company.
9. Termination and Cancellation
To ensure clarity and mutual understanding, we define the grounds for termination and outline our cancellation procedures:
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Grounds for Termination:
- Breach of Agreement: Any violation of the terms and conditions outlined in our formal written agreement.
- Non-Payment: Failure to make timely payments for services rendered.
- Theft of Services: Any attempt to obtain services without payment will be reported to the State Police immediately.
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Cancellation Procedures:
- Formal Written Agreement: All cancellations must be communicated in writing.
- Associated Fees: Please be aware that cancellations may incur fees.
- For more information about our Cancellation Policy, please click here.
By clearly defining these terms, we aim to maintain a transparent and professional relationship with our clients.
10. Dispute Resolution
To ensure a fair and efficient resolution of any disputes, we outline the following procedures:
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Dispute Handling Methods:
- Mediation: We encourage resolving disputes through mediation, where a neutral third party assists in reaching a mutually agreeable solution.
- Arbitration: If mediation is unsuccessful, arbitration may be pursued. This involves a neutral arbitrator making a binding decision on the dispute.
- Litigation: As a last resort, disputes may be resolved through litigation in a court of law.
- Lycoming County Court House: Located in Williamsport, Pennsylvania, this is the designated venue for litigation.
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Jurisdiction and Venue:
- Magisterial District Court 29-1-02: This court, located in Williamsport, Lycoming County, Pennsylvania, has jurisdiction over disputes arising from our agreement.
By clearly defining these procedures, we aim to provide a structured and transparent approach to dispute resolution.
11. Amendments and Updates
To ensure our agreement remains relevant and effective, we regularly review and update it to reflect your evolving needs. Staying current with these amendments allows us to provide the best possible service and support.
