1. Introduction
This agreement (“Agreement”) outlines the terms and conditions governing the mail-in laptop repair services provided by Tek Guy on Demand, LLC. (“Service Provider”) to the customer (“Customer”). By engaging our services, the Customer agrees to be bound by the terms and conditions set forth herein.
2. Scope of Services
Service Provider agrees to provide laptop repair services as requested by the Customer. These services may include but are not limited to hardware repairs, software troubleshooting, and diagnostic assessments.
3. Service Fees
The Customer agrees to pay the fees associated with the requested services as outlined in the Service Provider’s pricing schedule. Any additional fees incurred due to unforeseen circumstances or extra services requested by the Customer will be communicated and agreed upon before proceeding.
4. Warranty
Service Provider warrants that all repairs will be performed with reasonable care and skill. Repairs are covered by a [30]-day warranty against defects in workmanship. This warranty does not cover damage resulting from mishandling, misuse, or unauthorized repairs by the Customer or third parties.
5. Liability
Service Provider shall not be liable for any consequential, incidental, indirect, or special damages arising out of or in connection with the services provided, including but not limited to loss of data, loss of business, or loss of profits.
6. Customer Responsibilities
The Customer is responsible for adequately packaging and shipping the laptop to Service Provider’s facility at their own expense. Service Provider shall not be liable for any damages incurred during shipping.
7. In the Event
In the event that the Customer fails to remit the required payment minimum of $29.99 within 30 days from the issuance of the repair invoice, sent to the customer’s provided email address accompanying laptop mail in form. Tek Guy on Demand is not responsible for missing information the customer fails to submit. Ownership of the shipped laptop will automatically transfer to Tek Guy on Demand, LLC. This transfer of ownership is to compensate for the diagnostic services rendered and any associated storage costs. The Customer will be notified of this impending ownership transfer and given a final opportunity to settle their outstanding balance before the transfer is executed. Tek Guy on Demand, LLC reserves the right to dispose of or utilize the laptop as deemed appropriate following the transfer of ownership.
8. Confidentiality
Service Provider agrees to maintain the confidentiality of all data and information stored on the Customer’s laptop. Service Provider will take reasonable measures to safeguard against unauthorized access or disclosure.
9. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Lycoming County. Any disputes arising out of or in connection with this Agreement shall be resolved through arbitration in accordance with the rules of the local magistrate, and the decision of the arbitrator shall be final and binding.
10. Entire Agreement
This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings, whether written or oral.
11. Amendments
This Agreement may only be amended in writing signed by both parties.
By submitting email, the Customer acknowledges that they have read, understood, and agree to be bound by the terms and conditions of this Agreement.
Tek Guy on Demand, LLC.
